Last Updated: [15the June 2024]

Thank you for payment at Advertment (“we,” “our,” “us”), a sister company of Adgate India. We hope you love your purchase, but we understand that sometimes things don’t work out. This Refund and Return Policy outlines the terms and conditions.

1. Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last 15 days.
• The item is in its original condition, unused, and in its original packaging.
• You have the receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers).
• Custom or personalized items.
• Gift cards.
• Downloadable software products.
• Health and personal care items (e.g., beauty products).

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at [sales@thecosmospace.com] with your order number and reason for return.
2. Wait for Approval: We will review your request and, if approved, provide you with a return authorization and instructions on how to send the item back to us.
3. Ship the Item: Pack the item securely and include your receipt or proof of purchase. Ship the item to the address provided in the return authorization email.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Check your bank account or credit card statement.
• Contact your bank or credit card company; it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Email] with your order number and details of the defect or damage.

7. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Advertment
Contact: +91 88 2882 2883
Address: 12/6. Ground Floor. BP. Mhada Society. Mumbai 400031